Privacy Policy for CocoaCarenie

Effective Date: December 31, 2024

At CocoaCarenie, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (https://cocoacarenie.com/) or make a purchase from us. By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect various types of information when you visit our website or make a purchase:

  • Personal Identification Information: This includes your name, email address, mailing address, phone number, payment information, and other information you provide during account creation or during the checkout process.

  • Non-Personal Identification Information: This includes data about your browsing behavior, device type, IP address, browser type, and information collected through cookies and other tracking technologies.

  • Payment Information: When you make a purchase, we collect your payment details (such as credit card information) to process your order securely. Payment information is processed by third-party payment processors, and we do not store your full payment details.

2. How We Use Your Information

We use your information for the following purposes:

  • To Process and Fulfill Orders: We use the personal information you provide to process your orders, fulfill shipments, and manage your purchases.

  • To Improve Customer Service: We use the information to respond to inquiries, requests, and support needs.

  • To Personalize Your Experience: We use information about your interactions with our website to improve user experience, personalize content, and recommend products based on your preferences.

  • To Send Marketing Communications: With your consent, we may send promotional emails or newsletters about new products, discounts, or other updates. You can opt-out of these communications at any time by clicking the “unsubscribe” link at the bottom of any email.

  • To Improve Our Website: We collect non-personal data to understand how users interact with our site and make improvements to the user experience, functionality, and performance of our website.

  • For Legal and Regulatory Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Protect Your Information

We take the security of your personal information seriously and implement various measures to protect it. These measures include:

  • Secure Payment Processing: We use secure payment gateways and encryption technology to protect your payment information during transactions. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

  • Access Control: Access to your personal data is restricted to authorized personnel who need it to perform their job duties. We use firewalls, data encryption, and other security technologies to safeguard your data.

  • Regular Security Audits: We conduct regular audits and assessments to identify and address vulnerabilities and improve our security practices.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons and pixels) to enhance your experience on our website. These technologies collect data about your browsing activities, preferences, and interactions with our website.

  • Cookies: Cookies are small text files placed on your device to enhance site functionality, remember preferences, and track user behavior. You can control cookie settings through your browser. Please note that disabling cookies may affect some features of the website.

  • Web Beacons and Pixels: These are small invisible graphics embedded on pages or emails that track user activity and help us analyze website performance, marketing campaigns, and customer engagement.

We use this data to improve our services, customize your browsing experience, and track the effectiveness of our marketing efforts.

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with the following parties under certain circumstances:

  • Service Providers: We may share your information with third-party companies that assist in operating our website and fulfilling orders (e.g., payment processors, shipping providers, and email service providers). These companies are only allowed to use your information to perform services on our behalf and are required to protect your data.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if your information is transferred and becomes subject to a different privacy policy.

  • Legal Obligations: We may disclose your personal information if required by law or in response to a valid legal request by public authorities, including law enforcement agencies.

  • Protection of Rights: We may disclose information to protect the rights, property, and safety of CocoaCarenie, our users, or others, in compliance with applicable laws and regulations.

6. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit to understand their data collection practices.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal information.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain the data for legal reasons).

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails or newsletters at any time by clicking the “unsubscribe” link in the email or contacting us directly.

To exercise any of these rights, please contact us at info@cocoacarenie.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed for these purposes, we will take steps to securely delete or anonymize your information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

CocoaCarenie reserves the right to update or modify this Privacy Policy at any time. Any changes to this policy will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us:

  • Email: info@cocoacarenie.com
  • Phone: 727-522-4412
  • Address: 3388 Maryland Avenue, Saint Petersburg, Florida, United States