SALES POLICY

Effective Date: February 17, 2025

Welcome to CocoaCarenie! We are committed to providing high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions for purchasing items from CocoaCarenie. By placing an order, you agree to the terms outlined in this policy.

1. GENERAL TERMS & CONDITIONS

✔ All sales made on CocoaCarenie are subject to availability.
✔ Prices, discounts, and promotions may change without prior notice.
✔ We reserve the right to refuse or cancel any order due to incorrect pricing, suspected fraud, or inventory issues.
✔ By placing an order, you confirm that all information provided is accurate and complete.

2. ORDER PROCESSING

A. Placing an Order

To place an order, follow these steps:
✅ Select the items you wish to purchase and add them to your cart.
✅ Proceed to checkout, providing your accurate billing and shipping information.
✅ Choose a preferred payment method and complete the transaction.
✅ Upon successful payment, you will receive an order confirmation via email.

B. Order Confirmation & Verification

Once you place an order, you will receive an order confirmation email. If there are any issues with your order, or if verification is required, we will contact you via email or phone before processing the order.

C. Processing Time

🔹 Orders are typically processed within 1-3 business days (Monday–Friday).
🔹 Processing time may vary during peak seasons, holidays, or unforeseen circumstances.

3. PRICING & PAYMENT TERMS

A. Pricing Policy

✔ All prices are listed in USD ($) unless otherwise specified.
✔ Prices do not include applicable taxes, shipping fees, or import duties.
✔ Prices may be updated periodically, and any changes will be reflected on our website.

B. Accepted Payment Methods

We accept the following secure payment methods:
💳 Credit & Debit Cards: Visa, MasterCard, American Express, Discover
💰 PayPal & Digital Wallets: Apple Pay, Google Pay
🏦 Bank Transfers (for bulk orders only) – Please contact us for further instructions.

Payment Security: All transactions are securely processed using SSL encryption to protect your personal and payment information.

4. SHIPPING & DELIVERY

📦 Shipping Options & Delivery Times
We offer a variety of shipping options:

  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 2-5 business days
  • Express Shipping: 1-3 business days (U.S. only)

For international orders, delivery times may vary depending on customs clearance and location.

🔑 Tracking Information: Once your order has shipped, you will receive an email with tracking details.

For more details, please visit our Shipping Policy page.

5. RETURNS, EXCHANGES, & CANCELLATIONS

A. Returns & Refunds

We accept returns for eligible items within 30 days of delivery. Items must be unused and in original condition. For more details, please refer to our Refund and Returns Policy.

B. Order Cancellations

Orders can be canceled within 24 hours of purchase for a full refund.
Once an order has been processed for shipping, cancellations are not possible, but returns may be requested upon receipt.

6. WARRANTIES & LIABILITY

✔ All products sold on CocoaCarenie are new and free from defects.
✔ Some products may include a manufacturer’s warranty. Please refer to individual product descriptions for more details.

🚫 Limitation of Liability: CocoaCarenie is not responsible for:

  • Delays caused by shipping carriers or customs.
  • Damage from improper handling, misuse, or unauthorized modifications.
  • Indirect, incidental, or consequential damages resulting from product use.

7. FRAUD PREVENTION & ORDER SECURITY

To ensure the security of our customers, we reserve the right to:
✔ Verify orders via email or phone if suspicious activity is detected.
✔ Cancel or hold orders flagged for fraud prevention.

If your order is flagged, we will contact you before proceeding with shipment.

8. CUSTOMER SUPPORT

If you have any inquiries or need assistance, our customer service team is here to help:

📍 Address: 3388 Maryland Avenue, Saint Petersburg, Florida, United States
📞 Phone: 727-522-4412
📧 Email: info@cocoacarenie.com
🌐 Website: https://cocoacarenie.com/

9. MODIFICATIONS TO THIS SALES POLICY

CocoaCarenie reserves the right to update this Sales Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage customers to review this policy periodically.

By making a purchase from CocoaCarenie, you acknowledge and agree to this Sales Policy.