Terms and Conditions for CocoaCarenie

Effective Date: December 31, 2024

Welcome to CocoaCarenie! These Terms and Conditions (“Terms”) govern your use of our website (https://cocoacarenie.com/) and the purchase of products from us. By using the site and making a purchase, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Introduction

CocoaCarenie operates the website https://cocoacarenie.com/ and provides products and services related to premium cocoa and chocolate-based items. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.

These Terms apply to all users of the website, including customers, vendors, merchants, and content contributors. CocoaCarenie reserves the right to modify, update, or change these Terms at any time, and such modifications will become effective as soon as posted on the website. Please review these Terms regularly for updates.

2. General Terms of Use

By accessing the CocoaCarenie website, you affirm that:

  • You are at least 18 years old, or the legal age required by your jurisdiction to form a binding contract.
  • You will use the website in accordance with all applicable laws and regulations.
  • You are responsible for maintaining the confidentiality of your account credentials, if applicable, and for all activities that occur under your account.

CocoaCarenie reserves the right to refuse service or terminate accounts at our discretion, especially if there is a violation of these Terms or any illegal activities.

3. Account Creation and Security

To access certain features of our website, including making a purchase, you may need to create an account. When creating an account, you agree to provide accurate, current, and complete information. You also agree to update your information as necessary to ensure it remains accurate.

You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized use of your account.

4. Product Availability and Pricing

  • Product Descriptions: We make every effort to accurately represent the products available on our website. However, we do not guarantee that product descriptions, images, or other content on the website are completely accurate or error-free.

  • Pricing: Prices are displayed in U.S. dollars and are subject to change without notice. If there is a pricing error on our website, we will notify you and give you the option to accept the corrected price or cancel the order.

  • Promotions: From time to time, we may offer promotions or discounts on certain products. These promotions are subject to specific terms and conditions, which will be clearly stated on the website. Promotions cannot be combined with other offers unless otherwise stated.

5. Orders and Payment

  • Order Acceptance: By placing an order on our website, you are making an offer to purchase products. Your order will be accepted only when we send you an order confirmation via email. We reserve the right to refuse or cancel any order at any time, even after an order has been submitted, for reasons including but not limited to product availability or fraud prevention.

  • Payment Methods: We accept payments through various methods, including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay, and Google Pay. You agree to provide accurate and current payment information during the checkout process.

  • Billing Information: You are responsible for providing accurate billing information. If there are any issues with your payment or billing details, we may contact you to resolve the matter. All orders are processed in U.S. dollars.

  • Transaction Errors: In the event of a payment failure or issue during transaction processing, we will notify you via email. You may be required to provide additional information or attempt to place the order again.

6. Shipping and Delivery

  • Shipping Methods: CocoaCarenie offers several shipping options, including standard, expedited, and international shipping. The exact shipping methods and rates are provided during checkout based on your shipping address and the items you are purchasing.

  • Shipping Time: Delivery times are estimates and vary depending on your location and the shipping method chosen. Domestic orders within the United States typically take 3-7 business days, while international shipping times may range from 7 to 21 business days.

  • Shipping Charges: Shipping charges are calculated based on the size, weight, and destination of your order. These charges will be displayed at checkout before you complete your purchase.

  • Shipping Restrictions: We ship to the U.S. and select international destinations. Certain countries may have restrictions on receiving cocoa or food-based products, and we reserve the right to refuse or cancel orders where shipping is not feasible due to legal or logistical issues.

7. Returns and Refunds

CocoaCarenie wants you to be satisfied with your purchase. However, if for any reason you are not happy with your order, we offer the following return policy:

  • Eligibility for Returns: Returns are accepted within 30 days from the date of delivery. Products must be unused and in their original packaging to qualify for a return. Perishable products like chocolates or cocoa products are not eligible for return unless damaged or defective.

  • Refund Process: Once your return is approved, we will process a refund to the original payment method. Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

  • Shipping Costs: Shipping charges for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items).

  • Exemptions: We do not accept returns on gift cards or sale items. Please review your order carefully before completing your purchase.

8. Intellectual Property

  • Ownership of Content: The content on our website, including but not limited to text, images, logos, graphics, product descriptions, and designs, is the property of CocoaCarenie and is protected by copyright laws. You may not use, reproduce, or distribute any content from our website without our explicit permission.

  • Trademarks: CocoaCarenie and its logo are trademarks of CocoaCarenie, Inc. All other trademarks, service marks, and logos used on the website are the property of their respective owners.

9. Limitation of Liability

To the maximum extent permitted by law, CocoaCarenie, its directors, employees, affiliates, or agents will not be liable for any indirect, incidental, special, or consequential damages arising out of the use of our website or the purchase of our products.

CocoaCarenie makes no warranties, express or implied, regarding the quality, performance, or availability of our products. In the event of a product defect or issue, your sole remedy is a return or replacement as per our Return Policy.

10. Privacy and Data Protection

For information about how we collect, use, and protect your personal data, please review our Privacy Policy, available on our website. By using our website, you consent to the collection and use of your personal information in accordance with our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States. Any disputes arising from the use of this website or the purchase of products will be resolved through binding arbitration in the state of Florida, with the parties agreeing to waive their right to a jury trial.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions or any aspect of your order, please contact us:

  • Email: info@cocoacarenie.com
  • Phone: 727-522-4412
  • Address: 3388 Maryland Avenue, Saint Petersburg, Florida, United States