Shipping Policy for CocoaCarenie

Effective Date: December 31, 2024

At CocoaCarenie, we are dedicated to providing fast, reliable, and efficient shipping to ensure that your order arrives in a timely manner. This Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of orders. By making a purchase on our website (https://cocoacarenie.com/), you agree to the terms of this Shipping Policy. Please read it carefully before placing an order.

1. Shipping Methods

We offer a variety of shipping methods to meet your needs. The shipping options available to you will depend on the destination address and the items in your order. Our available shipping methods include:

  • Standard Shipping:
    Typically arrives within 5-7 business days after dispatch. Delivery times may vary depending on the destination.

  • Expedited Shipping:
    Arrives within 2-3 business days after dispatch. This option is available for quicker delivery for an additional fee.

  • Overnight Shipping:
    For urgent orders, we offer next-day delivery for orders placed before 12:00 PM EST (business days). Overnight shipping is available for an extra charge.

  • International Shipping:
    We offer international shipping to select countries. International delivery times may vary depending on the destination and customs processing.

Please note that shipping times are estimates, and actual delivery times may vary based on factors beyond our control, such as weather conditions, holidays, or delays caused by the shipping carrier.

2. Shipping Costs

  • Domestic Shipping:
    Shipping costs within the United States are calculated based on the shipping method, the weight of the items, and the delivery destination. The exact shipping cost will be displayed at checkout before you confirm your order.

  • Free Shipping:
    We offer free standard shipping on orders over $50 within the United States. This offer may be subject to change or exclusions, and specific terms will be stated on promotional pages or at checkout.

  • International Shipping Fees:
    For international orders, shipping fees will be calculated based on the weight of the package and the destination country. Additional duties, taxes, and customs fees may apply depending on the destination. These fees are the responsibility of the customer.

  • Shipping Promotions:
    Occasionally, we offer special promotions, such as discounted or free shipping. Please refer to the promotional terms and conditions for eligibility details.

3. Processing Time

  • Order Processing:
    Orders are typically processed within 1-2 business days from the time of purchase. Business days are Monday through Friday, excluding holidays.

  • Same-Day Shipping:
    If you choose overnight shipping and place your order by 12:00 PM EST on a business day, your order will be processed and shipped the same day. Orders placed after 12:00 PM EST may be processed the next business day.

  • Delays in Processing:
    During peak seasons, such as holidays, or during special sales events, processing times may take longer. You will be notified via email if there is any delay in processing your order.

4. Shipping Restrictions

  • Address Errors:
    Please ensure that the shipping address entered at checkout is accurate. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for the return shipping cost and the reshipping fees to the correct address.

  • P.O. Box and APO/FPO Addresses:
    We can ship to P.O. Box addresses and military APO/FPO addresses within the United States. However, please note that delivery times to P.O. Boxes and APO/FPO addresses may be longer than regular deliveries.

  • International Shipping Restrictions:
    We currently offer international shipping to select countries. If your country is not listed during checkout, we may not be able to process the order. Additionally, please be aware that international shipping may be subject to customs duties, taxes, and regulations that are outside our control.

  • Customs and Duties for International Orders:
    For international orders, customs duties, taxes, and fees may be imposed by the destination country. These charges are the responsibility of the customer, and CocoaCarenie is not responsible for any additional fees incurred during customs processing.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking number to monitor the status and estimated delivery date of your package.

  • Tracking Information:
    Tracking information is typically available 24-48 hours after the shipment has been dispatched. If you do not receive tracking information or encounter issues with your tracking number, please contact us at info@cocoacarenie.com.

  • Tracking Errors:
    Occasionally, tracking information may not update immediately due to delays with the carrier. If you believe there is an issue with your tracking information, please contact us, and we will assist you in resolving the issue.

6. Shipping Issues and Damaged Packages

  • Missing or Lost Packages:
    If your package is lost or missing after it has been marked as delivered, please contact the carrier directly. CocoaCarenie is not responsible for lost packages after they are marked as delivered. If the carrier cannot assist you, please contact us at info@cocoacarenie.com, and we will help investigate the issue.

  • Damaged Packages:
    In the unlikely event that your package arrives damaged, please contact us immediately at info@cocoacarenie.com. We will work with you to resolve the issue by offering a replacement or refund, depending on the situation. Please retain all packaging materials and take photos of the damaged items to assist us in processing your claim.

  • Carrier Delays:
    While we make every effort to ensure timely delivery, we are not responsible for delays caused by the carrier, such as weather-related delays, service interruptions, or high-volume periods like holidays.

7. Shipping Notifications and Delivery Confirmation

  • Email Notifications:
    You will receive email notifications at key stages of your order’s shipment, including order confirmation, shipment confirmation, and delivery confirmation. If you do not receive these emails, please check your spam folder or contact us to ensure that your email address is correct in our system.

  • Delivery Confirmation:
    Once your package has been delivered, you will receive a delivery confirmation email. If the package has not arrived on the expected delivery date, please track your order or contact the carrier for assistance.

8. Shipping Terms and Conditions

  • Order Fulfillment:
    CocoaCarenie reserves the right to refuse or cancel any order at our discretion, particularly in cases of suspicious activity, fraudulent payments, or violations of our terms and conditions.

  • Changes to Shipping Policy:
    We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns regarding our shipping policies or need assistance with your order, please feel free to contact us:

  • Email: info@cocoacarenie.com
  • Phone: 727-522-4412
  • Address: 3388 Maryland Avenue, Saint Petersburg, Florida, United States