SHIPPING POLICY
Effective Date: February 17, 2025
At CocoaCarenie, we are committed to providing a smooth and efficient shipping experience. This Shipping Policy outlines the procedures, shipping options, and delivery times associated with your order. By placing an order with us, you agree to the terms outlined in this policy.
1. ORDER PROCESSING TIME
🕒 Processing Time: Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
📦 Order Verification: Some orders may require additional verification, and we may contact you via email or phone before shipping.
🚚 Expedited Processing: If you need your order processed faster, please contact info@cocoacarenie.com before placing your order.
⚠ Processing Delays: Processing times may be longer during peak seasons, holidays, or due to unforeseen circumstances like extreme weather or supply chain disruptions.
2. SHIPPING OPTIONS & DELIVERY TIMES
We offer several shipping options to ensure your order reaches you in a timely manner:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-10 business days | U.S. & International |
| Expedited Shipping | 2-5 business days | U.S. & International |
| Express Shipping | 1-3 business days | U.S. only |
| International Shipping | 7-20 business days | Select countries |
🚚 Tracking Information: Once your order has shipped, you will receive an email with tracking details to monitor your package.
🌍 International Orders: Delivery times may vary depending on customs processing and destination. Customers are responsible for any import duties, taxes, or additional fees imposed by the destination country.
3. SHIPPING COSTS
💰 Shipping fees are calculated at checkout based on the selected shipping method, destination, and the weight of your order.
🚚 Free Shipping: We offer free standard shipping on orders over $100 (U.S. only).
📦 International Shipping Fees: Additional charges for customs duties, taxes, and other fees are the responsibility of the customer and may vary by country.
4. SHIPPING RESTRICTIONS
🚫 We do not ship to:
- P.O. Boxes (for express shipping)
- Military addresses (APO/FPO)
- Restricted countries due to shipping regulations
If you are unsure whether we can ship to your location, please contact us at info@cocoacarenie.com before placing your order.
5. LOST, DAMAGED, OR DELAYED SHIPMENTS
🔹 Lost Packages: If your package does not arrive within the estimated delivery time, please check the tracking information. If the issue persists, contact us for assistance.
🔹 Damaged Packages: If your order arrives damaged, please take photos and email info@cocoacarenie.com within 48 hours of delivery for assistance.
🔹 Delivery Delays: We are not responsible for delays caused by third-party carriers, customs processing, or weather-related disruptions.
6. ORDER CANCELLATIONS & MODIFICATIONS
🚨 Order Modifications:
- If you need to change your shipping address, please contact us within 24 hours of placing your order.
- Once an order has been processed for shipment, we cannot modify the shipping address.
❌ Order Cancellations:
- Orders can be canceled within 24 hours of purchase for a full refund.
- After the 24-hour window, orders cannot be canceled, but returns may be requested upon delivery.
7. RETURNS & EXCHANGES
If you need to return or exchange an item, please refer to our Refund and Returns Policy for detailed instructions.
8. CONTACT US
For shipping-related inquiries, feel free to reach out:
📍 Address: 3388 Maryland Avenue, Saint Petersburg, Florida, United States
📞 Phone: 727-522-4412
📧 Email: info@cocoacarenie.com
🌐 Website: https://cocoacarenie.com/
By placing an order on CocoaCarenie, you acknowledge and agree to this Shipping Policy.