Sale Policy for CocoaCarenie

Effective Date: December 31, 2024

At CocoaCarenie, we occasionally offer products at discounted prices through sales, promotions, and limited-time offers. Our Sale Policy outlines the terms and conditions that apply when purchasing items on sale or during a promotional event. By participating in our sales or promotional offers, you agree to the terms of this Sale Policy. Please read it carefully before making a purchase.

1. Sale Events and Promotions

  • Types of Sales: CocoaCarenie may offer various types of sales or promotions, including seasonal sales, holiday discounts, flash sales, buy-one-get-one offers, or limited-time promotions. These sales may be advertised through our website, email newsletters, or on our social media channels.

  • Discounts and Offers: Discounts or promotional codes offered during a sale event may apply to selected products or categories. The amount or percentage off will be clearly stated on the product page, at checkout, or in the promotional materials.

  • Availability: Sale items are subject to availability. In some cases, products included in a sale may sell out quickly, and once inventory is depleted, the promotion may end early or be extended. Sale prices are valid only while supplies last.

2. Eligibility for Sale Prices

  • Automatic Discounts: Some sale prices may be automatically applied during checkout without the need for a promo code. The discount will appear in the shopping cart before you complete your order.

  • Promo Codes: If the sale requires a promo code, you must enter the code at checkout to receive the discount. Promo codes cannot be combined with other offers or promotions, unless specifically stated in the promotion’s terms.

  • Exclusions: Certain products, including but not limited to gift cards, special collections, or personalized items, may be excluded from sales or promotions. This will be clearly stated in the terms of the promotion.

  • Multiple Discounts: Only one promotional code or discount can be applied per order, unless otherwise specified. If multiple discounts are available, you will be given the choice to select which discount you want to apply.

3. Sale Pricing and Adjustments

  • Sale Price Finality: Once you have completed your purchase during a sale event, the sale price is final. No price adjustments will be made after the order has been placed, even if the price changes or a further discount becomes available.

  • Price Adjustments: If you purchase an item at full price and the item goes on sale within a specified period after your purchase, we do not offer price adjustments or refunds for the difference in price. Sale items must be purchased during the sale event to receive the discounted price.

4. Returns and Refunds for Sale Items

  • Return Eligibility: Sale items are subject to our Return Policy and are eligible for return under the same terms as full-priced items, as long as they meet the return criteria (e.g., unused, unopened, and within the return period of 30 days).

  • Refunds: Refunds for sale items will be issued based on the final sale price paid. If you return a sale item, the refund will be for the price you paid, excluding any shipping fees, unless the item was damaged or defective.

  • Exchange for Sale Items: Since we do not offer direct exchanges, if you wish to exchange a sale item for a different product, you will need to return the original item and place a new order for the desired product at the current price.

  • No Return on Final Sale: Certain items marked as “Final Sale” or “Non-Returnable” during a sale are not eligible for returns or refunds. This will be clearly indicated on the product page or at checkout.

5. Shipping and Handling for Sale Items

  • Shipping Fees: Sale items are subject to our standard shipping fees unless explicitly stated otherwise in the promotion. Free shipping promotions may apply to sale items, but conditions for free shipping will be outlined in the sale’s terms.

  • Order Fulfillment: We strive to fulfill all orders promptly; however, during busy sale events, there may be a delay in processing or shipping. You will receive an email confirmation with tracking information once your order has been shipped.

6. Sale Restrictions and Limitations

  • Limited Quantities: Sale events may have limited quantities of discounted items available. Once an item is sold out, it may no longer be available at the sale price. We are not responsible for any items that sell out during a promotion.

  • Geographical Restrictions: Some promotions or sale prices may only apply to certain regions or countries. If your shipping address is outside the eligible area, the sale price may not apply, or the promotion may be void.

  • Unforeseen Errors: In the event of a pricing error, incorrect product descriptions, or other errors on our website during a sale, we reserve the right to cancel or amend any orders placed in error. We will notify you if this happens and give you the option to proceed with the corrected price or cancel the order.

7. Promotions and Special Offers

  • Email and Newsletter Subscribers: From time to time, CocoaCarenie may send exclusive sales, discounts, or promotions to customers who are subscribed to our email list. These offers may have specific terms and conditions, including expiration dates and exclusions.

  • Loyalty and Rewards Program: If you are a member of our loyalty or rewards program, sale items may or may not be eligible for points or rewards, depending on the specific terms of the promotion. Refer to the program’s guidelines for more information on how discounts or points can be used during sales.

  • Referral Programs: In some cases, sale items may be eligible for referral discounts or bonuses. However, combining referral discounts with sale prices may be restricted or limited, as stated in the specific promotion’s terms.

8. Modifications to Sale Terms

CocoaCarenie reserves the right to modify or cancel any sale event or promotion at any time without notice. This includes changing the duration of a sale, adjusting the discount offered, or ending a promotion early. We will make updates on our website, and it is your responsibility to check for any changes. Any changes to the sale will not affect orders already placed.

9. Contact Us

If you have any questions about our Sale Policy, need assistance with your sale order, or have concerns about promotions, please contact us:

  • Email: info@cocoacarenie.com
  • Phone: 727-522-4412
  • Address: 3388 Maryland Avenue, Saint Petersburg, Florida, United States