Payment Policy for CocoaCarenie

Effective Date: December 31, 2024

At CocoaCarenie, we are committed to ensuring a smooth and secure payment experience for our customers. This Payment Policy outlines the terms and conditions regarding payment methods, processing, and security. By making a purchase on our website (https://cocoacarenie.com/), you agree to the terms set forth in this Payment Policy. Please review the policy carefully before completing your order.

1. Accepted Payment Methods

We accept a variety of payment methods to provide convenience and security for our customers. Currently, we accept the following forms of payment:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • JCB
    • Diners Club

  • PayPal:
    You can use your PayPal account to make payments securely.

  • Apple Pay:
    We accept Apple Pay for customers using compatible devices.

  • Google Pay:
    Google Pay is also available as a payment option for customers who wish to use their Google account for secure transactions.

  • Other Payment Methods:
    We may introduce additional payment methods in the future. Please check our website for updates on accepted payment options.

2. Payment Processing

  • Payment Authorization:
    All payments must be authorized by the relevant payment processor before your order is confirmed. Upon completion of the checkout process, we will verify your payment method to ensure that the transaction is legitimate and sufficient funds are available to process your purchase.

  • Order Confirmation:
    Once your payment is successfully processed, you will receive an email confirmation with your order details, including a summary of your purchase, the items ordered, and the payment amount. If your payment is declined or requires additional verification, we will contact you for further steps to complete the transaction.

  • Pending Orders:
    If your payment is pending or there is an issue with your payment method, your order may not be processed until the payment is cleared. You will be notified if any delays occur due to payment issues.

3. Currency and Pricing

  • Currency:
    All prices on our website are listed in US dollars (USD) unless otherwise stated. If you are making an international purchase, please be aware that your bank or payment provider may apply exchange rates or foreign transaction fees.

  • Pricing Changes:
    Prices for products and services are subject to change without prior notice. Any price changes will be reflected on our website and in your cart at the time of checkout. If a product price changes after your order is placed, the original price will be honored for that order.

  • Sales Tax:
    Sales tax will be added to your order where applicable, based on the shipping address and local tax regulations. The applicable tax amount will be displayed during checkout.

4. Payment Security

  • Secure Transactions:
    We take your privacy and security seriously. Our website uses SSL (Secure Socket Layer) encryption technology to protect your payment information during the transaction process. All sensitive data, such as credit card numbers, is encrypted for secure processing.

  • Third-Party Payment Processors:
    Payments are processed through trusted third-party payment gateways, such as PayPal, Stripe, and other reputable services. CocoaCarenie does not store your credit card details, and we rely on these payment processors to handle transactions securely.

  • Fraud Prevention:
    We monitor all transactions for suspicious activity and reserve the right to cancel or delay any orders that we suspect may be fraudulent. If fraud is detected, we may contact you for additional verification and take appropriate steps to prevent unauthorized transactions.

5. Billing Information

  • Accurate Information:
    You agree to provide accurate and complete billing information, including your name, billing address, phone number, and payment details. Providing false or incomplete information may result in the cancellation of your order.

  • Billing Address Verification:
    For security purposes, we may request that you provide the correct billing address associated with your payment method. If the billing address provided does not match the information on file with your bank or credit card provider, we may request additional verification before processing your payment.

6. Payment Declines and Errors

  • Declined Payments:
    If your payment is declined, you will be notified at checkout, and we may offer you the opportunity to try a different payment method. Declined payments may be due to insufficient funds, expired cards, or other reasons specific to your payment provider.

  • Payment Errors:
    In rare cases, technical issues may cause a payment error. If this occurs, please contact our customer support team immediately at info@cocoacarenie.com or 727-522-4412, and we will assist you in resolving the issue.

  • Unsuccessful Transactions:
    If a payment is unsuccessful and your order is not processed, the item(s) will remain in your shopping cart, and you will be required to complete the payment before your order is confirmed and shipped.

7. Subscription Payments (If Applicable)

If you sign up for a subscription service (e.g., a recurring chocolate delivery or product subscription), the following terms will apply:

  • Automatic Billing:
    Subscription fees will be automatically billed at the interval chosen (e.g., monthly, quarterly) using the payment method you provided at sign-up. You will be notified prior to each billing cycle to ensure you are aware of the upcoming payment.

  • Cancellation:
    You may cancel your subscription at any time by contacting us at info@cocoacarenie.com or by using the cancellation option in your account (if available). Cancellations must be made before the next billing cycle to avoid being charged for the subsequent period.

  • Changes to Subscription Terms:
    We reserve the right to adjust subscription pricing or payment terms. You will be notified in advance if any changes are made to the subscription fees or billing schedule.

8. Refunds and Payment Disputes

  • Refund Policy:
    If you are eligible for a refund according to our Return Policy, the refund will be processed to the original payment method. Refunds may take 7-10 business days to appear on your statement, depending on your payment provider.

  • Disputing Charges:
    If you believe that a payment dispute or chargeback is necessary, please contact us directly at info@cocoacarenie.com. We encourage you to reach out before initiating a dispute with your bank or credit card company to resolve any issues promptly.

  • Chargebacks:
    In the event of a chargeback, CocoaCarenie reserves the right to take appropriate action to recover funds, including suspending or canceling your account or order. Chargebacks may result in additional fees, and we encourage customers to contact us for assistance before taking such actions.

9. International Orders

  • Customs and Duties:
    For international orders, please be aware that customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.

  • Currency Conversion:
    If you are ordering from outside the United States, currency conversion fees may apply based on your payment method. The exchange rate used will depend on your bank or payment provider.

10. Changes to the Payment Policy

CocoaCarenie reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. It is your responsibility to review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns regarding payment methods, billing, or any related issues, please feel free to contact us:

  • Email: info@cocoacarenie.com
  • Phone: 727-522-4412
  • Address: 3388 Maryland Avenue, Saint Petersburg, Florida, United States